Rules
What You Can and Can’t Send With a Traveler
Everyday items are fine; some categories need care; a few are prohibited. Here’s how to tell the difference.
What people commonly send
Documents, gifts, clothes, shoes, books, and most everyday personal items are the bread and butter of traveler delivery. They’re light, easy to declare, and rarely cause problems at customs. Everything must be openly declared so the traveler knows exactly what they’re carrying.
Items that need extra care
Some categories are allowed but require attention — they may need declaration, have quantity limits, or be restricted by certain airlines or countries. When in doubt, check the community rules and the customs regulations of both countries first.
- Electronics and lithium batteries (airline limits apply)
- Food and supplements (customs restrictions vary widely)
- Cosmetics and liquids (quantity and packaging limits)
- High-value items (declare and agree cover with the traveler)
What you must never send
Anything illegal, dangerous, or prohibited by airlines or customs is off-limits — no exceptions. Never send sealed items a traveler can’t inspect, and never ask a traveler to carry something undeclared. This protects everyone and keeps the platform trusted.
- Weapons, explosives, and flammable goods
- Drugs, medicines without documentation, and controlled substances
- Cash, and counterfeit or stolen goods
- Anything sealed or misrepresented
The golden rule: declare everything
Open declaration is what makes traveler delivery safe and legal. Travelers should see and accept exactly what they carry, and senders should never hide contents. If an item can’t be declared openly, it can’t be sent.
Key takeaways
- Documents, gifts, and everyday items are usually fine
- Some categories are allowed but need declaration and care
- Illegal, dangerous, or undeclared items are never allowed
- Always follow airline rules and both countries’ customs regulations
Frequently asked questions
Who is responsible for customs?
Senders must declare items honestly and follow the customs regulations of both countries; travelers should only carry what they’ve inspected and are comfortable declaring. Prohibited items are never allowed regardless of value.
Can I send electronics or a phone?
Often yes, but airline rules on lithium batteries and customs limits apply, and some routes are stricter than others. Declare it openly, agree with the traveler, and check the community rules for your corridor.
What happens if I try to send a prohibited item?
Travelers can refuse it at handoff, and prohibited items are not covered or allowed. Attempting to send undeclared or illegal goods can end your access to the platform.
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- Identity-verified travelers
- Payment protection — funds released only after confirmed delivery
- One-time handoff codes
- Two-way ratings